From Michigan Advance
May 27, 2024

Consumers Energy, one of the state’s largest energy providers, has agreed to pay $1 million after state energy regulators investigated complaints of malfunctioning electrical meters, violations of rules on estimated billing and significant delays in providing new electric and gas service.

The Michigan Public Service Commission (MPSC), which regulates energy and telecommunications companies within the state, learned about the issues in March 2023 from customers who attended a town hall hearing in Jackson focused on taking comments from people impacted by power outages that winter. 

The commission’s customer assistance staff also took complaints from customers about broken electrical meters, extended billing cycles with “excessively high” estimated electrical use, and lengthy delays in gas and electric service hookups.

Consumers Energy has faced repeated criticisms on the quality and reliability of its services,..

For the entire article:
https://michiganadvance.com/2024/05/27/consumers-energy-fined-1m-over-complaints-of-faulty -meters-delays-in-electric-and-gas-services/