UK: ‘Error’ causes SSE smart meters to tell customers they’d spent £20k on gas and electricity in just one day

From the Sun

March 5, 2017
By Kathryn Cain

The company said no one would be charged extra due to the fault.

CUSTOMERS were being quoted thousands of pounds for one DAY’s worth of gas and electricity due to a cock up with one energy company’s smart meters.

Panicked consumers began posting pictures of their devices, given to them by energy provider SSE, on social media – with one showing a charge of almost £20,000 for a single day’s usage.

Smart meters send information on energy usage directly back to the supplier letting people know how much gas and electricity they are using each day as they use it.

SSE apologised and said none of its customers would be charged the extra amounts, which apparently were down to an “error”, reports the BBC.

Posting on Twitter, one customer, Usman Hussain, said his meter had suggested he had used £9,576.98 worth of energy on Friday.

He said: “Think my SSE Smart Meter for energy and gas may be having slight problems! Either that [or] a neighbour has started nicking my leccy or gas.”

According to the Beeb, for the reading to be accurate, Mr Hussain would need a home bigger than Buckingham Palace – which, with 775 rooms, was billed £1m for a year.

The average annual bill for a large house in the UK is £1,486.

A spokesman for SSE told the broadcaster: “SSE is aware of the issues affecting a small number of our smart meters.

The issue will be investigated as a matter of urgency and no customer will be charged the extra amounts resulting from errors with the smart meters.

We would like to apologise to any customers if this has caused distress.”

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