UK: ‘Error’ causes SSE smart meters to tell customers they’d spent £20k on gas and electricity in just one day

From the Sun

March 5, 2017
By Kathryn Cain

The company said no one would be charged extra due to the fault.

CUSTOMERS were being quoted thousands of pounds for one DAY’s worth of gas and electricity due to a cock up with one energy company’s smart meters.

Panicked consumers began posting pictures of their devices, given to them by energy provider SSE, on social media – with one showing a charge of almost £20,000 for a single day’s usage.

Smart meters send information on energy usage directly back to the supplier letting people know how much gas and electricity they are using each day as they use it.

SSE apologised and said none of its customers would be charged the extra amounts, which apparently were down to an “error”, reports the BBC.
http://www.bbc.co.uk/news/uk-39169313

Posting on Twitter, one customer, Usman Hussain, said his meter had suggested he had used £9,576.98 worth of energy on Friday.

He said: “Think my SSE Smart Meter for energy and gas may be having slight problems! Either that [or] a neighbour has started nicking my leccy or gas.”

According to the Beeb, for the reading to be accurate, Mr Hussain would need a home bigger than Buckingham Palace – which, with 775 rooms, was billed £1m for a year.

The average annual bill for a large house in the UK is £1,486.

A spokesman for SSE told the broadcaster: “SSE is aware of the issues affecting a small number of our smart meters.

“The issue will be investigated as a matter of urgency and no customer will be charged the extra amounts resulting from errors with the smart meters.

“We would like to apologise to any customers if this has caused distress.”

https://www.thesun.co.uk/news/3013040/error-causes-sse-smart-meters-to-tell-customers-theyd-spent-20k-on-gas-and-electricity-in-just-one-day/

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Netherlands: 750,000 Liander smart energy meters may give wrong readings, errors of up to 600%

Leferink told the paper he had reported his initial findings to Liander in 2015.

From Dutch News
March 5, 2017

Some 750,000 ‘smart’ electricity meters installed in Dutch homes over the past few years may not work properly, according to researchers at Twente University and Amsterdam’s hbo college.

They found that in some cases, the electricity usage measured by the devices in laboratory tests was wrong by almost 600%.

‘The inaccurate readings are due to the energy meter’s design, together with the increasing use of modern (often energy-efficient) switching devices,’ Twente University said in a statement. ‘The energy meters we tested meet all the legal requirements and are certified.

These requirements, however, have not made sufficient allowance for modern switching devices,’ Twente professor Frank Leferink said.

Network company Liander has admitted there are problems but says it impossible to determine where the meters have been installed, the Volkskrant said.

Solar panels

Liander says the problem centres on meters installed between 2012 and 2014 and that large companies are the most likely to be affected. However, households with solar panels and electric cars are also likely to have been hit.

Consumers association Consumentenbond said it is ‘absurd’ that Liander is leaving the problem with consumers. ‘They should be actively looking for the faulty meters and looking at eventual compensation,’ the organisation told the Volkskrant.

Leferink told the paper he had reported his initial findings to Liander in 2015.

The Dutch government wants all homes to have a smart meter by 2020.

http://www.dutchnews.nl/news/archives/2017/03/750000-smart-energy-meters-may-give-wrong-readings-errors-of-up-to-600/

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Netherlands study: electronic energy meters’ false readings almost 6 times higher than actual energy consumption

The greatest inaccuracies were seen when dimmers combined with energy saving light bulbs and LED bulbs were connected to the system.

From University of Twente, Netherlands

March 3, 2017

Some electronic energy meters can give false readings that are up to 582% higher than actual energy consumption. This emerged from a study carried out by the University of Twente  (UT), in collaboration with the Amsterdam University of Applied Sciences (AUAS). Professor Frank Leferink of the UT estimates that potentially inaccurate meters have been installed in the meter cabinets of at least 750,000 Dutch households. This is published in the scientific journal ‘IEEE: Electromagnetic Compatibility Magazine’. 

In the Netherlands, traditional energy meters (kWh) – the familiar energy meter with a rotating disc – are being increasingly replaced by electronic variants (which are also known as ‘static energy meters’). One well-known variant of the latter is the ‘smart meter’. The Dutch government wants smart meters in every household by 2020. 

ACTUAL CONSUMPTION

For quite some time now, rumours have been rife about electronic energy meters that give excessively high readings in practice. This prompted Prof. Leferink to investigate electronic meters, to see whether they can indeed give false readings. Together with co-workers Cees Keyer and Anton Melentjev from AUAS, he tested nine different electronic meters in this study. The meters in question were manufactured between 2004 and 2014. The meters were connected, via an electric switchboard, to a range of power-consuming appliances, such as energy saving light bulbs, heaters, LED bulbs and dimmers. The researchers then compared the actual consumption of the system with the electronic energy meter’s readings.  

582 PERCENT

In the experiments (which were entirely reproducible), five of the nine meters gave readings that were much higher than the actual amount of power consumed. Indeed, in some setups, these were up to 582 percent higher. Conversely, two of the meters gave readings that were 30 percent lower than the actual amount of power consumed.

The greatest inaccuracies were seen when dimmers combined with energy saving light bulbs and LED bulbs were connected to the system. According to Mr Keyer (lecturer Electrical Engineering at the AUAS and PhD student at the UT)  “OK, these were laboratory tests, but we deliberately avoided using exceptional conditions. For example, a dimmer and 50 bulbs, while an average household has 47 bulbs.”

EXPLANATION

The inaccurate readings are attributed to the energy meter’s design, together with the increasing use of modern (often energy-efficient) switching devices. Here, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic pattern. The designers of modern energy meters have not made sufficient allowance for switching devices of this kind.

When they dismantled the energy meters tested, the researchers found that the ones associated with excessively high readings contained a ‘Rogowski Coil’ while those associated with excessively low readings contained a ‘Hall Sensor’. Frank Leferink (Professor of Electromagnetic Compatibility at the UT) points out that “The energy meters we tested meet all the legal requirements and are certified. These requirements, however, have not made sufficient allowance for modern switching devices”. 

CONSUMERS

Any consumers who do not trust their energy meter can have it tested by an ‘Accredited inspection company’. However, if this inspection shows that the meter is functioning properly, then the consumer will have to cover the costs involved. Yet the standardized test does not make allowance for waveform-contaminating power-consuming appliances. As a result, according to the researchers, it is an unsuitable method for detecting false meter readings. Prof. Leferink and Mr Keyer advise any consumers who doubt their meter readings to contact their supplier, who then will pass the complaint on to the power grid operator. 

STUDY

The study, entitled ‘Static Energy Meter Errors Caused by Conducted Electromagnetic Interference’, are published in the scientific journal ‘IEEE Electromagnetic Compatibility Magazine’. The Van Swinden Laboratory (the Dutch Metrology Institute), which carried out a countercheck, has confirmed these results. The study was conducted by Prof. Frank Leferink (Professor of Electromagnetic Compatibility at the UT), Cees Keyer (lecturer at the AUAS and PhD candidate at the UT), and Anton Melentjev (at that time, a student at the AUAS).

JOOST BRUYSTERS

https://www.utwente.nl/en/news/!/2017/3/313543/electronic-energy-meters-false-readings-almost-six-times-higher-than-actual-energy-consumption

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Also,
http://www.dutchnews.nl/news/archives/2017/03/750000-smart-energy-meters-may-give-wrong-readings-errors-of-up-to-600/

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ToxiCity: life at Agbobloshie, the world’s largest e-waste dump in Ghana

Where is the accountability?

From RT

Published on Jun 1, 2016

E-waste, the term given to discarded electronic appliances, is often shipped by developed nations to poorer countries such as Ghana. RTD visits the country’s most infamous dumping ground, Agbogbloshie. Locals call it “Sodom and Gomorrah” after the infamous Biblical sin cities. Its air and soil are polluted with toxic chemicals, while extreme poverty, child labour and criminal gangs are also rife. Learn more https://rtd.rt.com/films/toxicity/

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Another problem with the Internet of Things: smart home devices don’t work when networks go down

From Internet of Things.eu

February 3, 2017

Smart home technology is pretty cool — until you’re left sitting in the dark because a network outage is preventing you from turning on your wireless light bulb.

Hundreds of smart home consumers likely opened their eyes to a big problem with the Internet of Things Tuesday, when a massive outage struck Amazon’s S3 cloud storage service, disrupting service to popular websites, services and smart home networks.The issue sent social media into a tailspin as dozens of services – including blogging site Medium, question and answer site Quora and several work productivity services, such as Trello – went down for hours.

Those with smart home products soon joined the thousands complaining about the outage, some of which laughed that they were sitting in the dark because their wireless light bulbs wouldn’t turn on.

© 2017 Global News, a division of Corus Entertainment Inc.

http://www.theinternetofthings.eu/nicole-bogart-another-problem-internet-things-smart-home-devices-don%E2%80%99t-work-when-networks-go-down

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Smart meter firm EDMI asked UK for £7m to change a single component

From the Register

March 2, 2017
by Gareth Corfield

18 months to change a chip? Better believe it

Exclusive EDMI, the UK maker of residential smart meter comms hubs, is seeking approval for a major modification to its kit – a process it had expected to take 18 months and cost £7m, leaked internal documents show.

The revelation has emerged as the meter industry continues to drip-feed marketing studies into the press to persuade consumers that smart meters result in lower costs for all concerned.

The alteration to EDMI’s comms hub will allow the home device to operate in the 868MHz band as well as the 2.4GHz band originally specified. This is typically achieved by swapping one single-band module inside the unit for a dual-band module.

The redesign was triggered in 2014, according to a source familiar with the matter, after Data and Communications Company (DCC), the Capita subsidiary managing the UK-wide smart meter project on behalf of government, found a dedicated Zigbee wireless home area network (HAN) using 2.4GHz alone would not allow smart meters to work properly in every UK home.

EDMI Project PR023 documents seen by The Register, which we understand were under consideration by DCC from May 2016 onwards, show how EDMI identified that its proposed communications hub design could have its HAN capabilities extended to include using the 868MHz band. Of the £6.98m quoted by EDMI, about half was made up of staffing costs. The company wanted to charge UK consumers for 13 people working full-time for 18 months on the redesign project.

A provision is included in the project request documents to prevent companies involved in the smart meter project from charging double for staffing costs, meaning they cannot bill twice for time spent working on two simultaneous projects.

Willem Hoogers, EDMI’s financial director, said:

“We have not billed for a larger group of people than was necessary, nor for a length of time which was not based on actual time spent. PR23 is a project that had many iterations during the planning stage.”

Delving into the detail

Some informed technical sources who were asked about the costings claimed EDMI figures for the project seemed expensive. They include an average of 325 working days (18 man-months) on development of hardware, firmware, software and security, among others, on what should be “a six month project at most”, one claimed.

Others disagreed and said the comms hub modification would amount to creating a new product that required recertification from scratch, thereby justifying the 18 month timescale.

The 13 people EDMI wants to put to work on the project would cost energy bill-payers £3.3m, or slightly more than a quarter of a million pounds each. The roles detailed in the document included a “manufacturing expert”, a “technology director”, a “risk manager” and a project manager, among others one would reasonably expect to see such as developers.

The communications hub gathers data from different manufacturers’ smart meters and outputs the data they gather to a separate display. EDMI is a monopoly supplier of communications hubs for Northern England and Scotland.

DCC was appointed by the government to implement the nationwide smart meter system. Costs for integrating smart meters into the UK’s energy distribution networks are being met from energy consumers’ pockets through increased bills.

As reported by The Register in September, the net energy bill cost saving per household was £26 a year, with the entire smart meter programme costing taxpayers £11bn. The government hopes to get 53 million meters installed by 2020, though just under four million had been installed as of late last year.

A decade old Cabinet Office review of the smart meter programme, also seen by The Register, was unable to pinpoint the financial benefits of the smart meter programme, noting only the cost-benefit impact assessments made at the time varied between a net cost of £4.5bn and a £7.1bn net benefit to the economy. The same report claimed that smart meters “by 2020 will deliver a net annual saving of £23” per dual fuel household.

The per-household cost given to the Cabinet Office at the time was an extra £390 for smart meters, against €150 per household in France when that country rolled out its own Linky smart meters.

Dan Lewis of the Institute of Directors told The Register: “The government’s poorly thought-out smart meters programme has stifled innovation, competition and consumer choice driving the final cost to the customer up.

“It started costing £7bn and we are now looking at over £11bn. This programme needs to be opened up to much cheaper alternative emerging smart energy solutions. Only when utilities have to sell the technology to consumers and are prepared to return most rather than some of the benefits, can the cost of the programme be brought under control.”

https://www.theregister.co.uk/2017/03/02/edmi_doubling_smart_meter_cost_consumers/

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Cybersecurity researcher: “Shocked to discover my pacemaker could be connected to the internet”

From ScienceNordic

Researcher discovered her pacemaker is hackable
February 20, 2017
By Ingvil Snefugl

A Norwegian researcher in cybersecurity, discovered that her heart is being regulated by a pacemaker which can be hacked.

“I was shocked to discover that my pacemaker could be connected to the internet”, says Marie Moe. “It was then I realised that it’s possible for some computer nerd to hack the system and effectively control my heart. It was a very unpleasant experience”, she says.

She recently attended the 2017 Lerchendal Conference in Trondheim, Norway, themed ‘Digital Force for Change’, where cybersecurity was one of the subsidiary topics. Moe’s personal experience of the importance of this subject has resulted in her currently leading a Sintef project looking into pacemakers and their security.

“My pacemaker can be hacked and the personal data it contains stolen”, she says. “In the worst case, human error by a hacker could be fatal. Or I could become exposed to blackmail. We cannot trust this technology. We’re very vulnerable now that anything and everything can be connected to the internet”, she explains.

Cyber wars have arrived!

The security challenges linked to what is perhaps the world’s greatest invention – the internet – do not only affect individuals. In 2014, industry giant Statoil was caught off guard when an IT technician pressed the wrong button, got in behind the firewall, and brought production to a standstill.

Since then, there have been many similar incidents both on oil platforms and onshore installations that potentially could have been very dangerous. The Ukraine was subjected to a hacker attack which resulted in large segments of the country’s finance system being put out of action.

“We’re now in the middle of what could be called cyberwarfare and cyber criminality”, says Sofie Nystrøm, who is Director of the Center for Cyber and Information Security (CCIS).

“It’s a situation that we don’t quite know how to handle. We need to a get a lot of experts putting their heads together, and more and more looking into this field”, she says.

Several studies are now demonstrating that Norway is a world leader in digitisation both within the private and public sectors. They also show that we are facing some major potential challenges when it comes to cybersecurity.

“The internet we have today was not designed to handle oil and gas, electricity distribution or transport systems”, says Nystrøm. “It is built on very unstable foundations”, she says.

Clueless health personnel

The results of Moe’s project are not ready yet, but she is already travelling the world and telling her story about this vital topic. Five years ago her life was turned upside down when she experienced a fall and later found out that there was something wrong with her heart. A pacemaker was fitted, but none of the health personnel she came into contact with had any knowledge about the fact that it could be connected to the internet.

“This function is now switched off, and when the time comes to fit a new pacemaker, I’ll ask to have one that can’t be hooked up to the internet”, says Moe.

When nations or companies are subject to hacker attacks, this doesn’t only frighten individuals, but can also result in financial losses.

“A survey of cyber attacks shows that in 2016 they cost the global community USD 445 billion”, says Håkon Haugli, who is CEO at Abelia, a Norwegian federation of technology companies. This is big money, and the survey has shown that our understanding of this subject is woefully inadequate”, he says.

“What is the most important thing we can do to boost security?”

“We must continue to promote a security culture at individual, corporate and national levels”, says Haugli. “In Norway we tend to trust our employers and the public authorities, but it’s only a small step from trust to naivety. I also believe that stricter legislation linked to cybersecurity may put pressure on developers and suppliers”, he says.

Moe believes that suppliers must be made to feel a greater sense of responsibility when it comes to security.

“There’s probably a good deal of technology out there that shouldn’t be connected to the internet – if for no other reason than that it’s insufficiently mature” she says.

http://sciencenordic.com/researcher-discovered-her-pacemaker-hackable

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Australia: Smart meter provider among first on Telstra’s IoT network

From IT Wire

March 1, 2017
By Sam Varghese

Smart meter and smart grid solutions provider Landis+Gyr says its applications will be among the first to connect to Telstra’s Internet-of-Things network in Australia.

Testing of the IoT Cat-M1 network was announced by Telstra and Ericcson on 27 February at the Mobile World Congress in Barcelona; testing of its functionality is already going on in Melbourne and Tasmania.

An announcement from Landis+Gyr said Sierra Wireless AirPrime modules, based on the Altair ALT-1210 LTE platform, would be the first trial Cat-M1 device deployed on the network while Landis+Gyr would provide the first Cat-M1 smart meters to be tested.

Mike Wright, Telstra’s group managing director of networks, said: “We are excited to be working with our partners Sierra Wireless, Landis+Gyr, and Altair to trial the first Cat-M1-enabled smart meter on our network.

“These smart meter trials will mean we can get the benefits of Cat-M1, such as low power consumption and deep coverage, out to market even quicker.”

Landis+Gyr claims to be the first to demonstrate smart electricity metering operating over a Cat-M1 network.

The company’s chief executive, Australia, New Zealand and South-East Asia, Adrian Clark, said: “Cat-M1 technology is critical for Landis+Gyr smart meters.

“Sierra Wireless’ modules made it easy to migrate from 3G to Cat-M1 technology seamlessly, allowing us to take part in early trials and get to market quickly with solutions that take advantage of Cat-M1 network features.

“We are really excited by the results and the role this partnership plays in Landis+Gyr’s rollout of the next generation of advanced metering infrastructure.”

Sierra Wireless senior vice-president and general manager, Embedded Solutions, Dan Schieler, commented: “Telstra’s Cat-M1 network makes LTE the superior option for connecting IoT solutions nationwide, with improved coverage and battery life that will benefit existing applications and enable many new ones.

“Our HL7749 Cat-M1 module provides another CF3 form factor option for our customers operating their devices on Telstra’s network, allowing them to quickly and cost-effectively migrate their connected IoT products or services from 2G, 3G, or 4G to Cat-M1.”

Altair vice-president of Worldwide Marketing and Sales Eran Ershad said: “Altair continues to spearhead wireless IoT semiconductor development with the latest Cat-M1 standards.

“This co-operation with three innovative ecosystem partners enabled the most significant milestone to date on the path to commercial readiness.”

http://www.itwire.com/internet-of-things/77080-smart-meter-provider-among-first-on-telstra-s-iot-network.html

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New office sensors know when you leave your desk

From Bloomberg

By Rebecca Greenfield
February 14, 2017

Hiding devices in lights and ID badges, your boss can legally track you everywhere but the bathroom.

About a year ago, in a widely reported story, journalists at British newspaper the Telegraph found little black boxes installed under their desks. The devices, which had “OccupEye” emblazoned on them, detected if employees were at their workstations. Not shockingly, writers and editors were suspicious, worried that bosses were monitoring their moves, even their bathroom breaks. The National Union of Journalists complained to management about Big Brother-style surveillance. The company insisted the boxes were intended to reduce energy costs, ensuring that empty cubicles weren’t overheated or over-air-conditioned, but the damage was done, and the devices were removed.

Sensors that keep tabs on more than temperature are already all over offices—they’re just less conspicuous and don’t have names that suggest Bond villains. “Most people, when they walk into buildings, don’t even notice them,” says Joe Costello, chief executive officer of Enlighted, whose sensors, he says, are collecting data at more than 350 companies, including 15 percent of the Fortune 500. They’re hidden in lights, ID badges, and elsewhere, tracking things such as conference room usage, employee whereabouts, and “latency”—how long someone goes without speaking to another co-worker.

Proponents claim the goal is efficiency: Some sensors generate heat maps that show how people move through an office, to help maximize space; others, such as OccupEye, tap into HVAC systems. The office-design company Gensler has 1,000 Enlighted sensors lining its new space in New York. Embedded in light fixtures, the dime-size devices detect motion, daylight, and energy usage; a back-end system adjusts lighting levels. The sensors also learn employees’ behavior patterns. If workers in a given department start the day at 10 a.m., lights will stay dim until about that hour. So far, Gensler has seen a 25 percent savings in energy costs. It estimates the investment—installation cost the company about $1.70 per square foot, or roughly $200,000—will pay off in five years.

Legally speaking, U.S. businesses are within their rights to go full-on Eye of Sauron. “Employers can do any kind of monitoring they want in the workplace that doesn’t involve the bathroom,” says Lewis Maltby, president of the National Workrights Institute. And as long as the data is anonymized, as Enlighted’s is, some people don’t mind tracking if it makes work life easier. “It doesn’t bother me. It doesn’t feel intrusive,” says Luke Rondel, 31, a design strategist at Gensler. “It’s kind of cozy when you’re working late at night to be in a pod of light.” A majority of U.S. workers the Pew Research Center surveyed last year said they’d tolerate surveillance and data collection in the name of safety.

Up to a point, perhaps. The Boston Consulting Group has outfitted about 100 volunteer employees in its new Manhattan office with badges that embed a microphone and a location sensor. Made by Humanyze in Boston, the badges track physical and verbal interactions. BCG says it intends to use the data to see how office design affects employee communication. Outside critics have called the plan Orwellian and despotic—“It is a little bit invasive,” says Ross Love, 57, a BCG managing partner who volunteered—but the data collected is anonymized, and the company has pledged not to use it for performance evaluation.

Going even further, Enlighted is piloting a badge that lets a business track specific individuals via an accompanying app. CEO Costello says it’s more efficient to find a co-worker this way than it is to send a volley of e-mails and Slack messages and hope for a reply. The badges haven’t yet made it outside Enlighted’s offices, but there’s already interest from clients who want to use them to arrange in-person gatherings more easily, like a Facebook group come to life. “You get used to it,” Costello says. And if you don’t, try not to get too overheated about it and storm out of the building. You might just blast your colleagues with cold air.

https://www.bloomberg.com/news/articles/2017-02-14/new-office-sensors-know-when-you-leave-your-desk

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Elon Musk claims humans must merge with machines or become irrelevant in AI age

Who benefits? His type of fear-based exhortation is usually just marketing.

From CNBC

by Arjun Kharpal
February 13, 2017

Billionaire Elon Musk is known for his futuristic ideas and his latest suggestion might just save us from being irrelevant as artificial intelligence (AI) grows more prominent.

The Tesla and SpaceX CEO said on Monday that humans need to merge with machines to become a sort of cyborg.

“Over time I think we will probably see a closer merger of biological intelligence and digital intelligence,” Musk told an audience at the World Government Summit in Dubai, where he also launched Tesla in the United Arab Emirates (UAE).

“It’s mostly about the bandwidth, the speed of the connection between your brain and the digital version of yourself, particularly output.”

Musk explained what he meant by saying that computers can communicate at “a trillion bits per second”, while humans, whose main communication method is typing with their fingers via a mobile device, can do about 10 bits per second.

[Read Rupert Sheldrake’s books and “The Secret Life of Plants” by Peter Tompkins and Christopher Bird. Musk’s narrow expertise is as a technician/technologist — very superficial understanding of life’s capabilities.] 

In an age when AI threatens to become widespread, humans would be useless, so there’s a need to merge with machines, according to Musk.

“Some high bandwidth interface to the brain will be something that helps achieve a symbiosis between human and machine intelligence and maybe solves the control problem and the usefulness problem,” Musk explained.

The technologists proposal would see a new layer of a brain able to access information quickly and tap into artificial intelligence. It’s not the first time Musk has spoken about the need for humans to evolve, but it’s a constant theme of his talks on how society can deal with the disruptive threat of AI.

‘Very quick’ disruption

During his talk, Musk touched upon his fear of “deep AI” which goes beyond driverless cars to what he called “artificial general intelligence”. This he described as AI that is “smarter than the smartest human on earth” and called it a “dangerous situation”.

While this might be some way off, the Tesla boss said the more immediate threat is how AI, particularly autonomous cars, which his own firm is developing, will displace jobs. He said the disruption to people whose job it is to drive will take place over the next 20 years, after which 12 to 15 percent of the global workforce will be unemployed.

“The most near term impact from a technology standpoint is autonomous cars … That is going to happen much faster than people realize and it’s going to be a great convenience,” Musk said.

“But there are many people whose jobs are to drive. In fact I think it might be the single largest employer of people … Driving in various forms. So we need to figure out new roles for what do those people do, but it will be very disruptive and very quick.”

http://www.cnbc.com/2017/02/13/elon-musk-humans-merge-machines-cyborg-artificial-intelligence-robots.html

 

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